Terms and Conditions

Offer needs to be booked by MasterCard members using their MasterCard.

• Offer is valid at participating Westin resorts in North America and South America.
• If making a reservation through a Customer Contact Center, callers must mention promotion code MRC.
• Offer is valid for reservations booked and completed between August 1, 2009 and December 31, 2009.
• A minimum stay of three (3) nights is required at the following resorts.
  • The Westin La Paloma Resort & Spa
  • Westin Beach Resort, Fort Lauderdale
  • The Westin Resort & Spa, Puerto Vallarta
  • The Westin Princeville Ocean Resort Villas
  • Westin Maui
  • The Westin Ka'anapali Ocean Resort Villas
  • Westin Hilton Head
  • Westin Savannah
  • Westin Riverfront Mountain Villas
  • Westin Key West Resort & Marina
  • Sunset Key Guest Cottages
  • Westin Maui
  • The Westin La Cantera Resort
  • Westin Resort & Spa Los Cabos
  • The Westin Trillium House, Blue Mountain
• A minimum stay of four (4) nights is required at the following resorts.
  • Moana Surfrider A Westin Resort And Spa
  • Westin St. John Resort & Villas
  • The Westin Riverfront Resort And Spa
  • The Westin Diplomat Resort & Spa
  • Westin Kierland Resort & Spa
• A minimum stay of five (5) nights is required at the following resorts.
  • Westin Resort and Spa Cancun
  • The Westin Lagunamar Ocean Resort
• Value of resort credit (per room, per stay) will vary by property. Please review rate plan description to confirm value.
• The resort credit will be applied to the hotel folio at time of check-out. Not transferable; any unused portion of the credit will be forfeited. Credit is not applicable towards room charges, taxes or gratuities and is not redeemable for cash.
• Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes.
• A limited number of rooms may be available at these rates.
• Blackout dates and other restrictions may apply.
• Offer not applicable to groups.
• Not to be combined with other offers or promotions and subject to change.
• Not responsible for omissions or typographical errors.
• Void where prohibited by law.
• Starwood reserves the right to discontinue this offer at any time.
• ©2009 Starwood Hotels & Resorts Worldwide, Inc

• Starwood guarantees that Starwood-branded websites will have the best room rate for any Starwood branded hotel ("Best Rate Guarantee"). This guarantee applies to reservations for guest rooms at any Starwood-branded hotels consisting of Sheraton, Westin, Four Points by Sheraton, W Hotels, St. Regis, and Luxury Collection ("Starwood Hotels"). Starwood-branded websites include Sheraton.com, Westin.com, StRegis.com, Whotels.com, FourPoints.com, LuxuryCollection.com, SPG.com, and Starwood.com ("Starwood-branded Websites"). For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.
• If you find and advise Starwood of a lower, published, available room rate for the same hotel, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), prior to, or within 24 hours after, making a reservation on a Starwood-branded Website, Starwood will honor the Competing Rate, along with your choice of one best rate guarantee reward. The Best Rate Guarantee Rewards available are (1) an additional ten percent (10%) discount off the Competing Rate or (2) Two thousand (2,000) Starwood Preferred Guest® Starpoints®. For full Terms and Conditions of Starwood Preferred Guest®, go to SPG.com.

• The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at Starwood Hotels.

• The Best Rate Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on a Starwood-branded Website. Competing room types have features that include, but are not limited to, similar views, amenities, bedding, and room size as determined by Starwood in its sole discretion ("Competing Room"). If the Starwood-branded Websites do not have a substantially similar room type to the Competing Room, Starwood, in its sole discretion, may honor the rate for the Competing Room with applicable rate limitations, plus a Best Rate Guarantee Reward, provided such meets all other Terms and Conditions.

• In the event that the Competing Rate is in a different currency from the Starwood rate, the Customer Care Associate will convert the Competing Rate into the same currency as the rate offered on the Starwood-branded Website. The currency exchange rate to be applied will be based on the exchange rate at the time of making the original reservation. After converting the Competing Rate, Starwood reserves the right to deny a claim where the Competing Rate appears lower than the Starwood rate if it deems that the difference between the rates is due to, but not limited to, different currency exchange rates used by the two rate providers.

• In the event of a multiple night stay, the Best Rate Guarantee will compare the total room cost of the stay as booked at the Starwood Rate with the total room cost of the stay booked at a Competing Rate.
• Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim for one stay and the Best Rate Guarantee will be applied to that one stay.

• The Best Rate Guarantee does not apply to any rates from opaque providers including, but not limited to, Priceline.com or Hotwire.com. An opaque provider is any entity or service that prevents the buyer from obtaining information relating to available hotel rooms until after the buyer has guaranteed payment ("Opaque Provider"). A site is opaque if it does not divulge any of the following points; (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located, (c) the identity, brand or flag affiliation of the hotel that will provide such available room, and (d) other specific information that may divulge the property's identity (e.g., exact property restaurant name).

• The Best Rate Guarantee does not apply to packaged rates. Packaged rates include...
• Hotel accommodations sold as part of a travel package, in which the property does not provide the extra service, including, but not limited to accommodations plus airfare and/or car rental and/or cruise, as offered on sites such as Site59.com
• Hotel accommodations sold with value added amenities, including, but not limited to, free breakfast and hotel parking

• The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate that can be booked on a Starwood-branded Website (the "Starwood Rate"). Rate limitations include, but are not limited to, advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies. If there is no Starwood Rate available that has substantially similar rate rules to that of the Competing Rate, and the Competing Rate is lower than any available Starwood Rate, Starwood, in its sole discretion, may honor the Competing Rate with the applicable Starwood Rate Limitations, room type, and amenities plus a Best Rate Guarantee Reward, provided it meets all other Terms and Conditions.

• The number of Starpoints to be awarded for the stay to Starwood Preferred Guest members will be based on the rate actually paid by the guest at checkout.

• The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates are rates not available to the general public. Rates not available to the general public include, but are not limited to:
  • Corporate discount rate
  • Group rates
  • Meeting rates
  • Any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public
  • Direct mail solicitations
  • Electronic mail soliciation
  • Starwood Customer Care Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that the claim is for the same hotel, room type, dates, and that it meets all Terms and Conditions, and Claims Processing requirements.

• A claim must be submitted prior to, or within 24 hours after, making a reservation through a Starwood-branded Website, and 24 hours before scheduled arrival. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable. For non-English websites, 48 hours prior to arrival is required for claim processing. An original reservation refers to the initial reservation made through a Starwood-branded Website and does not include modified or cancelled reservations.The Starwood Best Rate Guarantee does not apply to existing reservations booked through a Competing Room provider. If a reservation is booked through a Competing Room provider, Starwood is not responsible for any fees associated with the cancellation of that reservation.
• For quicker Best Rate Guarantee processing, it is recommended that you make a reservation through a Starwood-branded Website prior to filing the claim.
• Best Rate Guarantee Reward - Starwood Preferred Guest Starpoints
• If you elect the 2,000 Starpoints as your Best Rate Guarantee Reward, it will post with your stay. If, for any reason, your Starwood Preferred Guest account is not credited with that reward within 2 weeks of your stay, you must contact the Customer Care Department. A Customer Care Associate will research your Starwood Preferred Guest account and will credit it with the Best Rate Guarantee Reward, if missing. You must apply for retroactive credits within 180 days of the checkout date of the hotel stay.
• Claim Submittal Form
• A claim submittal web form is available on Starwood-branded Websites at Starwood Best Rate Guarantee Claim Form. To submit this claim form, fill out all the required fields and click the submit button.

• Upon validation of the claim, the Customer Care Associate will send an email or other communication to you that includes the reservation confirmation number, the new rate you will be charged, and, if applicable, confirmation of the 2,000 Starpoints you will be awarded after your stay.
• If you have not received a confirmation from the Customer Care Department within 24 hours of submitting a claim, you may contact a Customer Care Associate by email or phone to check the status of your claim.
• A customer who submits a claim prior to making a reservation and whose claim is deemed valid by the Customer Care Department will be contacted to inform them that they have a valid claim. The customer must respond to the Customer Care Department within 24 hours or prior to local check-in time, which ever comes first, to complete the booking process. Otherwise, the customer will not be able book at the valid Best Rate Guarantee claim rate.

• Any questions regarding claims should be directed to best.rate@starwoodhotels.com or call 1-866-500-0368.

• If, for any reason, following receipt of confirmation of a valid claim and creation of a Best Rate Guarantee reservation, the Starwood Hotel does not honor the Best Rate Guarantee rate, you must contact the Customer Care Department within 15 days of the conclusion of your stay with the reservation number for your claim. The Customer Care Department will investigate the denied Best Rate Guarantee rate and will arrange reimbursement of the difference between the room rate charged and the confirmed Best Rate Guarantee rate, provided the room rate charged is higher than the confirmed Best Rate Guarantee rate.

• In the case of a fully prepaid rate booked through a Starwood-branded Website, Starwood will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. If a pre-paid reservation is booked through a Competing Room provider, Starwood is not responsible for any fees associated with the cancellation of that reservation.

• Upon checkout at the Starwood Hotel, you will be automatically charged the confirmed lower rate. If requested, you may present your email confirmation from the Customer Care Associate to the front desk agent as validation for the lower rate.
• Void where prohibited by law. Starwood Hotels & Resorts Worldwide, Inc. reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at anytime in its sole discretion and without prior notice.

• Offer is valid at participating Starwood hotels and resorts in North America and South America.
• Reservations must be booked online through this offer or through a Starwood Customer Contact Center.
• If making a reservation through a Customer Contact Center, callers must mention promotion code ZBT.
• Offer is valid for reservations booked and consumed by December 31, 2009.
• A minimum stay of two (2) nights is required at hotels while the minimum night requirement will vary at resorts.
• Hotels require a Thursday, Friday, or Saturday arrival. Resorts require a Sunday, Monday, Tuesday, or Wednesday arrival. Hawaii has no arrival day restriction.
• These offers are based on Starwood's best available unrestricted retail rates.
• Advance purchase required. Credit card will be charged at time of booking. Reservations cannot be changed, are pre-paid and non-refundable; if cancellation takes place, guests forfeit total room charge plus tax.
• Offer is only valid for bookings made using promotion code ZBT. For reservations not confirmed through this offer in advance, no savings will be applied upon departure.
• Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes.
• A limited number of rooms may be available at these rates.
• Blackout dates and other restrictions may apply.
• Offer not applicable to groups.
• Not to be combined with other offers or promotions and subject to change.
• Not responsible for omissions or typographical errors.
• Void where prohibited by law.
• Starwood reserves the right to discontinue this offer at any time.
• ©2009 Starwood Hotels & Resorts Worldwide, Inc